At Izla Lokal, our foremost commitment is to provide locally made, high-quality products and deliver outstanding customer service. Should your purchase fail to meet your expectations, we are committed to facilitating returns to ensure your satisfaction.
Buyer's Side
Eligibility for Refunds/Returns
Buyers may request a refund or return under the following conditions:
- The item was not received by the buyer.
- The item arrived defective or damaged.
- The delivered item does not match the specifications (e.g., wrong size, color, etc.).
- The buyer changes their mind, provided the item is eligible for return/refund (determined by Izla Lokal or the item's listing).
- The item significantly differs from the seller's description.
- The buyer and seller agree to a private resolution, confirmed by Izla Lokal.
How to Request a Refund
To initiate a refund, buyers must email refund@izlalokal.com and provide details of the issue. Proof of delivery through our logistics partner may be required.
If a return is necessary, buyers must ship the item back within ten (10) calendar days to the address designated by Izla Lokal.
Merchant's Side
Merchant Confirmation
Merchants are required to confirm the receipt and condition of returned items with Izla Lokal before the refund is processed.
Refund Approval
Once the merchant verifies the return, they must notify Izla Lokal of their decision to approve or decline the refund.
Refund Processing
Izla Lokal will process the refund, deducting the refund amount from the merchant’s wallet. Refunds will be credited back to the buyer through the original payment method.
Return Shipping Costs
The buyer is responsible for covering the shipping cost of returning the item unless otherwise agreed upon between the buyer and seller or if the item arrived defective.
For any further inquiries or assistance with payment and refund matters, feel free to reach out to our customer service team at support@izlalokal.com.